Betty's

174.34.135.172:27015

Server #1 will be back as well later tonight at the new ip:

64.120.21.232:27015

I got Server #1 running. You can play it at this ip

64.120.21.232:27015

It's a rotation server. As of now this will be the Rotation;

ctf_2fort
koth_viaduct
cp_gravelpit
cp_dustbowl
cp_granary
cp_badlands
pl_goldrush
koth_sawmill

Stats from ALL servers are now combined at http://qazgaming.com/stats/ we will see how that goes. Hlstatsx are still available for servers #1 & #2 at http://jaz.hlstatsx.com .

Nice work Jay, especially considering they are free! Too bad we can't use that for ut3.

Are we ever gonna learn not to buy all our servers from the same place? I'd swear we have had issues like this before.

Yeah, I agree. I bought the new UT3 server from an entirely different company. Of course, I had to try three companies before one of them got a server successfully installed and configured for me. Fpsgs and aowc both failed to get one working, and gameservers.com will never get another dime of mine.

What is going on with Bettys FragShack ? Is it gone for good, coming back ?

All the Fragshack servers are down. For good. Well, at least for the next several months.

I have made server moves constantly since we first started playing TF2. I am sick of it really.

This latest gameserver company seemed OK until my CC expiration date changed. I called them, emailed them, tried everything but they still never got the billing automated again. After that, I had to log in each month and guess what the bill would be and pre pay an amount to cover. It became tedious, I emailed a bunch of "Fuck you's" to the server company and they didn't seem to care, so I guess I am gonna take a break from servers for a while. I just got a notice that they shut down the servers for non-payment.. AGAIN. (you pay each month in advance). I have argued with them, cussed at them, emailed the owner (who never responded). Never did anyone give me the option of changing my expiration date and moving along. I am just so pissed about their shitty billing system (and attitude), I refuse to give them another dime.

Work has become a complete drudgery, my family requires some time and I have some friendly business obligations left over from when I ran my computer store. All of it adds up to more time than I have. Gaming for me, at least for the short term, is going to be a very sporadic luxury. I'll get the Fragshack going again in time, but for now my plate is full and I don't have time to look for another company, set it all up and get through all the hoops it takes to get the latest patches, mods, etc. installed. I've been in a Boeing simulator school for the past week, and it looks like another two weeks before that is done. Not to mention that the school is during the day, which is hard to get used to when you have been on midnights for the majority of 25yrs.

I'd consider chipping in if someone wants to run a server, but every company I've tried has proven worthless so far. AOWC could have been a good one if their billing system was completely recoded to include the possibility that people's credit card expiration dates change and that the person may need an online way to fix that.

Here are the last few conversations that I had with the "Owner" and "Director of Operations" at AOWC, in case you wondered why I am pissed at them. Remember, this has been going on for several months.



I emailed the owner directly ---------------------------------------------------------

From: Art Nelson
Sent: Thursday, January 28, 2010 7:23 PM
To: Art of War Central
Subject: Re: If there's anything we can do for you...

Steve,

I want to address a problem with you. I tried to address it with your director of operations but he was too busy spouting off policies and procedures to listen to what I had to say. He finally screamed obscenities and hung up on me.

Your system is broken. My debit card was replaced earlier this month and the expiration date changed. I received an email about this, so I called customer support immediately. The support representative told me that he was unable to change that information and that I should wait for a second attempt to bill, which would fail and the resulting email would include a link to a website where I could fix my credit card information.

No email ever came. The first email was the last thing I got. I even went onto http://www.artofwarcentral.com and tried to find a way to fix my credit card there, but there were no screens that allowed editing credit card information.

This morning at 4am, I noticed that my servers were down. I was pissed. I went online and made a deposit of the amount in arrears immediately as a stopgap measure to get my servers going.

Then at 6pm tonight, I noticed that my servers were still not running and that I could not access my "Suspended" account. Needless to say, I was not happy. I called and got "Dallas Behling". He never fixed a damn thing except to start my servers back up. I still have not been afforded the opportunity to correct my expiration date for my credit card because "Dallas" was too busy spouting policies, procedures and listening to himself talk to actually fix the root cause of my problem. This will certainly become an issue again as soon as my bill is due for February.

1. Why can't I change my credit card credentials online?

2. Why can't your "Director of Operations" change it when I call?

3. Why, within 14 hours of payment being made, was my account still not restored?

4. Why, when the invoices were clearly being rejected because of a bad expiration date, could one of your billing people not just pick up the phone and dial my contact number?

5. IF your system is supposed to email every time a billing attempt is denied, it is NOT.

6. When I called to try to give you my new credit card expiration date, I don't need to be lectured on policies and procedures. I understand that services need to be paid for, and I attempted three times to do just that. It wasn't my system that was broken. Expiration dates change, but that should not be such a blow that your staff can't handle it.

I can't express in words how dissatisfied I am with the customer service I have been experiencing. I have 4 servers with you under 2 accounts. That may not mean much to you, but you are in serious jeopardy of losing all of our business.

I am tempted to add a copy of this email and our future exchanges on our website's front page.

Art Nelson,
http://www.quadassassinz.com
Client UID#: 214557


-----------------------------------------------------------------------------------------

The Owner did not even bother to reply, I got an email from the same dickhead that pissed me off in the first place, trying to cover his ass.

Steve Phallen, AOWC Owner
Dallas Behling, AOWC Director of Operations

-----------------------------------------------------------------------------------------------------------------------------------


Dallas Behling
Jan 30


Your server was shut down for non-payments you paid for the services earlier in the day, but it was never turned back online you called to complain and get your server back online. Which I did right away, however you kept yelling at me not giving me a chance to tell you this, and I was trying to tell you on how to prevent this from happening again, but if I said one word, you started to yell at me.

No one yelled anything offensive, but I did tell you as you kept yelling at me, that you were going to talk to Steve the owner about this, and you would not even let me say 1 word, I told you to take this up with him and gave you his email address. And hung up on you.

Now if you would of given me a chance to talk this is what I was going to say.


Sorry about the problem you have had, but your server was shut down for non-payment for over 7 days, once you paid in the morning, you did not inform us of this, so no one turned your server back online, this is not an automated process once, it goes unpaid suspended you need to pay and inform us that you paid so we can turn you back online. Your server has been turned back online at this time, and just let me know if you have a problem like this in the future.

Yet you, would not even let me get one word in, and you are right, on the phone we are not required to put up with abusive callers, and people who yell at us.

I understand your frustration, and I was just trying to explain the situation. I'm sorry I could not please you.

And again for any complaints it should be handled by email sphallen@artofwarcentral.com you should not abuse the phone support, for releasing your frustrations, doing so just delays all clients looking for real support. Your issue was handled at the moment you provided the username, the rest of the yelling yielded nothing but the inability to communicate with you.

Steve Phallen is CCed on this email so he has all your complained noted.

Thank You

Dallas Behling

http://www.artofwarcentral.com


-----------------------------------------------------------------------------------------

Art Nelson
to sphallen, deadheart

Jan 31

Your email is mainly a bunch of whining about why I didn't let you do all the talking. I plainly stated in my email that you turned my server back on. That's about the only constructive thing you did. Any idiot could see that my billing was being rejected for the expiration date. A phone call or an email with instructions on how to change it would have been enough. I even tried calling you as soon as the first bill was rejected, but got a bunch of hogwash from your customer service guy.

I asked reasonable questions in my email to Steve and you did not answer any of them.

THE WAY TO PREVENT THIS FROM HAPPENING AGAIN IS TO FIX MY EXPIRATION DATE, which is the part of my rant on the phone that you did not want to hear. YOU STILL haven't fixed it.

It should not be like pulling teeth to get that done, if that blows your system all to hell, then your system is broken. I did exactly what I was told to do by one of your support people earlier in the month, yet my server ended up being shut down because nobody could/would help earlier. Did they NOT flag my account with the fact that I already called?... I can also provide emails from back then if you desire to read them. All I wanted was to change my expiration date. If that had been done, none of this would have happened.

"doing so just delays all clients looking for real support".. You do not consider me needing to change my expiration date a legitimate need for support?! I called once and was very nice. I did what your people said to do. My server got shut down because I followed your "Procedure". The second time, I was not looking for lectures on why this whole episode was "Within the Policies" I was there to get my server up, change the expiration date and show you that your Policies and Procedures need a little tweaking.

If you have such tunnel vision as to not be able to see that this could have been avoided with a little better support on your part, you have no business dealing with the public.

Customer Support rule #1, don't antagonize an already pissed off customer, especially when they have a right to be upset.

I've talked enough to you. I am awaiting the response from Mr. Phallen before I decide what to do with these accounts.

Art Nelson
http://www.quadassassinz.com
Client UID#: 214557

---------------------------------------------------------------------------------------------

Obviously, even the mythical "Mr. Phallen" couldn't resolve a problem as severe as a changed expiration date, nor could he even muster the energy to reply to my complaint, so I am done with these clowns.

Note to self never argue with up he's just too much win